Our office schedules by appointment and we make every effort to accommodate your request. We will accommodate urgent and emergent situations the same day. We recognize the value of your time and desire to serve you efficiently. Every effort is made to see our scheduled patients on time. If you are unable to keep your scheduled appointment, please call us at least 24 hours in advance. Also, please call if you know you are going to be late. This courtesy allows us to accommodate other patients. We accept patients without referrals but some HMO’s require a referral from your primary care physician before seeing a specialist. If your insurance requires a referral, we will help you obtain it prior to your scheduled appointment.
On your first visit to our office, please plan to:
- Come at least 15 minutes early so you’ll have time to fill out the necessary forms.
- Bring a list of all medications you are presently taking, as well as any X-Rays, medical records, and diagnostic testing results that you have.
- Bring your insurance card and a photo I.D.
To save time on the day of your appointment, please fill out the packet that most appropriately describes your visit and bring it with you:
- Blue Cross Blue Shield
- Health Alliance
- All Workers Compensation, Auto, and Third Party Liability Carriers
- UHC (United Health Care)*
*Accepted Out of Network – If your health plan has out of network benefits, please contact us at 309-888-9800 and ask to speak with our Billing Coordinator. We will make every effort to minimize your out of pocket cost. Our practice has cared for many patients out of network who incur little or no out of pocket cost.
Dr. Li and his staff are highly experienced in managing and treating work injuries. They understand the complexities of such cases and are dedicated to helping you recover from your work injury. Since we have in office X-Ray, MSK Ultrasound and MRI, we can can accurately diagnose your work related injury quickly so you don’t wait to find out what is wrong. We will provide timely medical reports to make sure that your beneﬁts are not delayed. We will work with your adjuster, case manager and in some cases, your attorney, to make sure that you get the care you need in a timely fashion.
Dr Li and his staff also are one of the select orthopedic offices in Bloomington-Normal that offer in-office pharmaceutical dispensing to patients with approved workers compensation claims. This added convenience allows you to be treated for your work injury and leave our office with the medications in hand to help make recovery time as fast as possible. This combined with our in-office Physical and Occupational Therapy, will get you feeling better sooner. Dr. Li knows that early diagnosis and treatment of orthopedic injuries is important to reducing time away from work. He and his staff work together to provide excellent orthopedic care to the injured worker, while keeping the employer, case manager and adjuster updated on the patient’s status.
If you are being seen for a work injury or have been in an automobile accident, we will need the name, address, and phone number of the worker’s compensation or liability insurance carrier, as well as the claim number and name of the adjuster.
Many workers do not understand their rights when they have a work injury. If you have a work injury in Illinois, you are entitled to having your medical bills paid in full by your employer’s insurance company. You also have the right to choose the providers for your care and are entitled to receiving all reasonable and necessary medical care. There is no minimum length of time that you have to work for your employer before you are covered. If you are hurt during your first day at work, you are still entitled to receive this important benefit, even if you had not worked there long enough to qualify for employer-sponsored health insurance. Illinois Workers’ Compensation law allows an injured worker to receive benefits for the medical services of two physicians of choice, in addition to emergency and first aid treatment. This means that the insurance company should pay for the visits to a doctor you choose, and also for others to which that doctor may refer you, in the same chain of referral. You are then still able to pick a different doctor, who can also refer you to other providers. Dr. Li’s office will communicate with the insurance company to help you get the necessary care and in certain cases we may advise you to obtain legal counsel to advocate on your behalf.