frequently asked questions

Call or Text our office at (309)888-9800 to schedule an appointment. For more information click here.

You need to bring your insurance card and a photo ID as well as a list of medications you are taking and any X-rays, medical records, and diagnostic testing results that you have. For more information click here.

Information on hours and location of our Bloomington – Normal office can be found here.

Dr. Li treats a wide range of orthopedic conditions including those involving the neck, back, upper extremity and lower extremity. A full list can be seen when you hover on the “Services” tab.

Information on insurances that we accept can be found here.

Yes, Dr. Li and his staff are highly experienced in managing and treating work injuries. We will work with your adjuster, case manager and in some cases, your attorney to make sure that you get the care you need in a timely fashion. More information on what we can do for you if you have a work or liability injury can be found here.

We understand that some health expenses are unexpected and confusing. You may call our office at (309)888-9800 or come in to our Bloomington-Normal office to talk to our billing specialist if you have any questions about your bill or if you want to set up a payment plan. For more information on billing click here.

For new injuries, use ice for the first 3 days, up to 20 minutes every other hour. After 3 days, you can alternate ice and heat every other hour if it helps ease the pain.

Proper elevation involves keeping the injured body part above the heart level. This will help manage the swelling around the injured body part.

Any questions regarding medication should be directed to the clinical team at Dr. Li’s office.

You may request a prescription renewal by phone at (309)888-9800 during regular office hours. Please have the phone number of your pharmacy available to expedite the process. More information can be found here.

The cast is only too loose if you can slide it off of the extremities. It is normal to be able to wiggle your extremities while in the cast.

If there is a crack or a hole in your cast, you need to make an appointment to get it repaired.

Depending on the severity and nature of your injury, Dr. Li may recommend surgery. Dr. Li and his therapy staff are able to successfully treat most of their patients without surgery, but when surgery is required, Dr. Li chooses the most minimally invasive option.

For many surgeries, Dr. Li is able to perform minimally invasive arthroscopic surgery, which produces superior results and decreased recovery time compared to traditional open surgery.

If it is determined that you require surgery and you are ready for your surgery, you may schedule your appointment by calling (309)888-9800 or you may schedule it in-office.

If you are told this, you cannot consume anything after midnight, including water, coffee, mints, or gum.

Your surgery arrival time refers to the time you need to check in with the front desk at the surgery center.

Dr. Li performs surgery at the Ireland Grove Center for Surgery in Bloomington.

You will receive three bills: one from us, one from the surgery center, and one from the anesthesiologist. We can only discuss the bill from us; for information on the other two bills, you will have to contact the surgery center and anesthesiologist.

Not every situation requires therapy, but Dr. Li often recommends in-house one-on-one therapy to help you restore function and return to your normal activities.

Our in-house therapy center, Maximum Rehab Center offers physical, occupational and hand therapy. A list of services offered can be found here.

Physical therapy is a conservative treatment method that is important in the remedy of impairments and disabilities. More information on our physical therapy services can be found here.

Our occupational therapy department specializes in the treatment of orthopedic injuries of the shoulder, elbow, wrist and hand. More information on the services provided and the conditions our occupational therapists treat can be found here.

We have two Certified Hand Therapists on staff who have specialized expertise to treat conditions of the hand.
For more information on physical, occupational therapy, hand therapy and the services we provide, please click here.

Magnetic Resonance Imaging (MRI) is a radiation-free procedure that produces three-dimensional images of the body. More information on the MRI procedure can be found here.

Dr. Li will often recommend an MRI in order to provide an accurate diagnosis. This is on a case-to-case basis and not everyone will need an MRI, but Dr. Li will order one if necessary. We offer in-house MRI services through Open MRI Center.

Yes, it is a good idea to take any pain or cough medicine you might need to lie still during the exam.

It is best to not wear any clothes with metal on them. If necessary, we have clothes you can change into. Additionally, do not wear any jewelry or hair clips and no steel-toed shoes are allowed in the room.

Electronic devices are not allowed in the room because of the magnetic field, but we can play music in the room.

No, however we can play music or you can bring a CD if you want.

Before you hear the results, the radiologist has to read the images. Dr. Li will discuss you the results with you in a follow-up appointment.

We cannot allow a fan due to the magnetic field. We recommend if you have symptoms of claustrophobia to talk to the doctor about prescribing medication to help.

Yes, if they are screened for safety, a parent can accompany their child or if the patient needs someone to help with claustrophobia, one adult may go in with them.

For more information on MRI and the services we provide, please click here.