Our office schedules by appointment and we make every effort to accommodate your request. We will accommodate urgent and emergent situations the same day. We recognize the value of your time and desire to serve you efficiently. Every effort is made to see our scheduled patients on time. If you are unable to keep your scheduled appointment, please call us at least 24 hours in advance. Also, please call if you know you are going to be late. This courtesy allows us to accommodate other patients. We accept patients without referrals but some HMO’s require a referral from your primary care physician before seeing a specialist. If your insurance requires a referral, we will help you obtain it prior to your scheduled appointment.
Call our office at 309-888-9800 to schedule an appointment
On your first visit to our office, please plan to:
To save time on the day of your appointment, please fill out the packet that most appropriately describes your visit and bring it with you:
Please note: These documents are in Adobe® PDF format. They require Adobe Reader to be viewed. If you do not have Adobe Reader, you can download it for free by clicking here.
These are the major plans that we are in network with at both our Bloomington Normal and Champaign Urbana locations but we are in network with many more, smaller, insurances that may be listed separately. Please contact our office at 309-888-9800 and we will verify whether we are in network with your health insurance company.
Dr. Li and his staff are highly experienced in managing and treating work-related injuries. They understand the complexities of such cases and are dedicated to helping you recover from your injury. We will provide timely medical reports to make sure that your benefits are not delayed. We will work with your adjuster, case manager and in some cases, your attorney, to make sure that you get the care you need in a timely fashion.
Dr. Li knows that early diagnosis and treatment of orthopedic injuries is important to reducing time away from work. He and his staff work together to provide excellent orthopedic care to the injured worker, while keeping the employer, case manager and adjuster updated on the patient’s status.
If you are being seen for a work related injury or have been in an automobile accident, we will need the name, address, and phone number of the worker’s compensation or liability insurance carrier, as well as the claim number and name of the adjuster.
We will submit billing claims to your insurance company. Your insurance company will then send payment and an itemization of any patient co-pays, co-insurance or deductibles. We then send you an invoice for these items, for which we expect prompt payment. We recognize that some health expenses are unexpected. If you cannot pay the full amount at once, please be sure to call our billing specialist to set up a payment plan. We also recognize that health insurance can be confusing and our billing staff can help you.
We request that all prescription renewal inquiries be made during regular office hours. This can be done through our website or by phone. When you call please have your pharmacy phone number available to expedite the process. We suggest that you contact us two days prior to running out of medication, to allow time for a prescription to be called in or picked up at our office.
Orthopedic & Shoulder Center offers a patient portal that gives you the patient the ability to request prescription refills, contact our office to schedule an appointment, or pay an outstanding balance by credit card online. These requests can be made any time of day, including hours we are not in office. The portal is easy and convenient to use. To gain access simply call our office at 309-888-9800 and request access to the online patient portal. We will verify identity and send out an email containing your username and password. For those who already have a username and password, to access the patient portal click below.
